Human-in-the-Loop Design Patterns: The Playbook Nobody Wrote
Everyone says "human in the loop." Almost nobody designs the loop. Here are the six patterns that actually work, and the three that look like loops but are just theater
Your Ecommerce Chatbot Is Not a Customer Service System
Most ecommerce operators automate the wrong layer. Here is what the broken workflow actually looks like — and how to redesign it with AI in the right place.
